US SHIPPING
DHL 2-DAY DELIVERY $10
ONCE YOUR ORDER HAS LEFT OUR WAREHOUSE, YOU WILL RECEIVE A TEXT MESSAGE OR EMAIL FROM DHL TELLING YOU YOUR SCHEDULED DELIVERY TIME
US RETURNS
LOÉIL ACCEPTS RETURNS OF UNUSED, UNWORN, UNWASHED, UNALTERED, AND UNDAMAGED ITEMS WITHIN 28 DAYS OF THE ITEM'S SHIP DATE, PROVIDED THAT ALL ORIGINAL TAGS ARE ATTACHED. ITEMS MARKED 'ACCESSORIES' (MEANING JEWELRY AND BELTS AS IT'S CATEGORIZED ON) SALE PIECES ARE NOT ELIGIBLE FOR RETURN. WE DON'T CURRENTLY OFFER AN EXCHANGE.
DUE TO A PANDEMIC, OUR US WAREHOUSE HAS BEEN CLOSED
PLEASE EMAIL US AT RETURNS@THELOEIL.COM
INTERNATIONAL SHIPPING
DHL 2-DAY DELIVERY (EXCEPT RUSSIA)
ENTER YOUR ADDRESS FOR RATES AT CHECK OUT
PLEASE NOTE THAT THE RECIPIENT IS RESPONSIBLE FOR ANY ASSOCIATED DUTIES AND TAXES, AND THAT THESE FEES ARE DUE UPON DELIVERY
CUSTOMS POLICY: IF THE RECIPIENT REFUSES DELIVERY OF THEIR ORDER DUE TO A CUSTOMS CHARGE YOUR PACKAGE WILL BE CONSIDERED ABANDONED AND DISPOSED OF BY THE DHL AND THEREFORE, YOUR ORDER IS NOT ELIGIBLE FOR A REFUND.
INTERNATIONAL RETURNS
YOU HAVE 14 DAYS TO RETURN YOUR ORDER, BEGINNING FROM THE DAY YOU (OR ANOTHER PERSON ASSIGNED BY YOU) RECEIVED IT. RETURNS OUTSIDE THESE TIMEFRAMES MAY BE ACCEPTED AT THE DISCRETION OF LOÉIL AND MAY ONLY BE REFUNDED AS A STORE CREDIT.
TO ARRANGE A RETURN, CONTACT US AT RETURNS@THELOEIL.COM, WRITE 'GLOBAL RETURN' WITH YOUR ORDER NUMBER IN THE SUBJECT LINE, DESCRIPTION OF THE ITEM(S) AND REASON FOR THE RETURN. WE WILL GET BACK TO YOU AS SOON AS POSSIBLE ON WHAT TO DO NEXT WITH OUR INTERNATIONAL RETURN WAREHOUSE ADDRESS.
*NOTE THAT WITHOUT THE RETURN FORM OF ORDER NUMBER, IT IS DIFFICULT TO IDENTIFY THE PACKAGE, SO REFUND PROCESS MAY BE VERY SLOW OR MAY EVEN PASS THE DEADLINE.
LATE RETURNS
RETURNS OUTSIDE THESE TIMEFRAMES MAY BE ACCEPTED AT THE DISCRETION OF LOÉIL AND MAY ONLY BE REFUNDED AS A STORE CREDIT.
PREORDER
PRE-ORDER ITEMS MAY TAKE ABOUT 2 WEEKS TO SHIP OUT. PLEASE KEEP IN MIND THAT THE EXACT DATES FOR RECEIVING PRODUCT ARE ESTIMATES AS ARRIVAL DATE IS SUBJECT TO CHANGE.